General Terms and Conditions for Events/Courses/Seminar room
1. Scope
These General Terms and Conditions are applicable to events and courses at the House of Läderach, irrespective of whether they are booked via the website www.houseofladerach.com, by e-mail or by phone.
The contracting partner for customers is:
Läderach (Schweiz) AG
House of Läderach
Grabenstrasse 6
CH-8865 Bilten
Tel.: +41 55 645 44 55
E-Mail: houseofladerach@laderach.com
2. Offer and conclusion of contract
3. Prices
4. Participation
5. Payment terms
6. Cancellation of event/course reservation, cancellation fees
Cancellation of a reservation for events or courses requires the consent of the House of Läderach, documented in written form. If such consent is not given, the agreed price is payable even if the customer does not make use of the contractual services. In the event of a no-show by the customer, 100% of the booked services will nevertheless be charged or debited; in all other respects, the following cancellation fees apply.
Decisive for the calculation of the cancellation fee is receipt by the House of Läderach of the customer’s written cancellation. The cancellation can be sent by letter, fax or e-mail with acknowledgement of receipt.
Cancellation fees
It is possible to cancel a reservation for an event or course. In such case, however, the following cancellation fees are charged:
- Up to 30 days before the start of the event/course: 0% of the agreed order total
- 29 to 8 days before the start of the event/course: 50% of the agreed order total
- 7 days to 1 day before the start of the event/course: 75% of the agreed order total
- No-show on the day of the event/course: 100% of the agreed order total
Impossibility of arrival
If the customer is unable to arrive at the last minute or to arrive on time due to force majeure (flood, earthquake, etc.), he or she is not obligated to pay the agreed fee for the missed event/course. The customer must promptly provide Läderach with proof of the impossibility of arrival.
If the customer arrives too late on the day of the event (due to the customer’s fault), Läderach (Schweiz) AG is not responsible for carrying out the event in full, but has the right to shorten the event to the time offered and to charge the full amount.
Cancellation by Läderach
Läderach reserves the right to cancel events or courses at any time due to important reasons and/or force majeure. In such case, the customer will be refunded the amount already paid.